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Customised Sheet Metal | Case Study

“Can you turn the Google ads off, we have too many leads”


These are the words we received from our client Customised Sheet Metal (CSM),  such was the impact of the SEO, PPC and content work we did together.


whatsapp message to 'CSM Team' saying 'We have more quotes than we can cope with Can you hold back PPC budget?'

Any  manufacturer will know that a strong pipeline and a steady stream of work are essential. A regular flow of enquiries and new business allowed CSM to fill their order book and be selective about the work they took on.








The client 

CSM are a sheet metal fabrication company, working on architectural metal, warehouse and custom fabrication projects. Employing over 40 staff, the company is based in Bridgend.





What we did

Within six months of working together, the client was asking us to turn the Google ads off, because they were struggling to deal with the volume of enquiries, and had a full order book. 

We started with a thorough audit stage across several channels and overall strategy. We highlighted areas of focus and built a plan around business priorities. And we recommended improvements to the website and online content.

 For example reworking their content structure into business units, instead of one long list:


Screenshot of the CSM website menus new layout


Other actions included:

  • Optimising key pages

  • Auditing and enhancing paid campaigns

  • Digital PR and award applications

  • Content for blog, news and email

  • Keeping the client up to date with regular comms and reports


Impact

As well as having too many leads, some notable impacts:

  • Increases in rankings for key terms

  • Improved website conversion

  • Shortlisting for two local awards

  • Winning the regional Make UK award

  • Shortlisting for the national Make UK awards at St Paul’s cathedral

  • Links and mentions in local and national publications

CSM also had more engaged staff, and positive feedback from customers:


Screenshot of an email from customer saying 'Morning Team. I hope you are well, Was impressed by this email. Whoever is doing your marketing gets a big thumbs up from me.'


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